Network Settings

  • Whitelisted IPs

    PointVoIP uses the following IPs to provide service to your locations. 192.3.188.188 192.3.188.190 172.104.6.188 Please make sure the following ports are allowed: S...
  • Internet Requirements

    We recommend using the following calculation for determining bandwidth. Your account manager will also provide you with this number.Our on-premise uses background data that is always reporting phone status, tunneling VoIP traffic, and mon...
  • SIP ALG

    Please ensure that SIP ALG or any SIP helper protocols are disabled on your firewall. These will cause disruptions in service....